Client Support
Unicare supports the ongoing effectiveness of client's voice software investments, keeping them up to date with software advances, technology and services. Clients can choose the level of support they need , ranging from general queries, technical support, on-site service and version protection.
Contact centre
The Unicare in-house contact centre receives and responds to client queries and needs providing telephonic technical assistance. It also schedules training sessions for client staff and visits by technical consultants.
Contact centre number: 0861 UNICARE
Through remote access the contact centre agents draw, monitor and analyse a cient's data and identify anomalies and potential problems before they arise. They then proactively brief clients and provide them with analytical data reports for ongoing optimisation of voice communication infrastructures.
Training
The Unicare Training Centre delivers relevant, high quality training which combines personal delivery, hands on exposure and class participation.
We provide expert knowledge to every level of your voice network involvement and believe that every staff member will change their habits as they become aware of the relevant issues surrounding their own involvement.
Programs are designed to meet the needs of our diverse user community and to assist customers in achieving their objective.
Our aim is to provide maximum benefit to our clients and we take pride in being able to provide quality training courses delivered by consultants in this specialist field.
FAQ's
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