Solutions
Unison's tailored solutions are attractive to any business needing to maximise cost reductions and implement effective voice infrastructures.
The Galactrix centralised billing solution automatically collects and integrates data from all sites and presents a big picture of the client's voice infrastructure and usage. This facilitates understanding of:
- The real cost of the company's telephony infrastructure
- Current utilization and trends and where to streamline under-used areas
- How costs should be assigned
- How costs compare with regional, office or industry measurements
- Overall, regional, office and individual user behaviour and telephony abuse indicators
- Overall, regional, office and individual user behaviour in line with norm sets and job requirements
- Accurate planning and budgeting for infrastructure and voice costs
Unicare support provides software version protection, training and contact centre support.
Managed services provide software control, technical administration, directory management and report management.
Unilytics consultative services provide call accounting and expense management, carrier and infrastructure management, and user behaviour management.
Galactrix Connect™ is Unison Communications' fully hosted Call Management and Billing solution.